Engineering Skilled Trade Expert
Company: EMD (Merck KGaA)
Location: Rockville
Posted on: April 25, 2024
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Job Description:
is seeking to hire a Engineering Skilled Trade Expert for our
client in Tempe, AZ!
Benefits Available!
Weekly Pay!
$33.00/Hour
In the role of Field Service Engineer (FSE), you will be
responsible for the installation, repair, preventative maintenance,
and qualification of water purification systems throughout the You
will also be responsible to provide backup support to neighboring
territories as required.
Basic knowledge and execution of the following:
In the role of Field Service Engineer (FSE), you will be
responsible for the installation, repair, preventative maintenance,
and qualification of water purification systems
Provide professional service on a timely basis (PMs in month they
are due, installs completed within two weeks from site being ready,
repairs as requested by customer and perform system
validations/qualifications, as required, response time ranging from
24hr onsite up to 2 weeks) respecting all customer on-site rules
and regulations including good on-site housekeeping practices.
Accurate and detailed completion of Work Orders and related
documentation.
Close Work Orders daily.
Provide customers with appropriate documentation of work completed,
including but not limited to: Service Report, Meter Verification
Report, Routine Maintenance, etc.
Maintain an accurate daily schedule for internal visibility,
communicate to customers ahead of time and adapt to repairs. Notify
Manager when schedule is impacting customer satisfaction and/or
unable to complete work in requested time frame.
Maintain physical consignment inventory in accordance with SOP
(within suggestion value limits and maintain accuracy compared to
actual and documented inventory).
Maintain tools and test equipment in proper working order and
calibration. Tools include minor power tools, hand tools, etc. Test
equipment includes meters used for verification/qualification
procedures.
Generate leads for new hardware, consumables, accessories, and
service contracts via the current CRM tool.
Maintain timely, courteous, effective and professional
communications between all customers, internal and external.
Emergency responses could require a 2hr callback window requiring
maximum of 24-hour on-site response time.
Adherence to NA Fleet Vehicle Policy.
Assist with custom engineered system installations with support of
the Supervisor, Manager, and/or Custom Systems Team.
Submission of expense reports every two weeks.
Meet customer site requirements including, but not limited to:
vendor credentialing, background checks, and immunization
requirements as needed.
Who you are:
Associate's Degree in Electrical/Electronic or Mechanical
Engineering or equivalent Technical degree, professional or
military electronics / mechanical experience may substitute.
Electronics background / experience desired.
OR
High School diploma or GED with 3+ years of field service
experience and/or experience in skilled trade
Overnight travel as required. Amount of travel depends on territory
(10-60%), training, team meetings and coverage/support for other
territories. Must possess a current passport or be eligible to
obtain one.
Work outside of normal business hours as business needs dictate,
including willingness to work overtime as required. Customer base
includes clinical customers who at times require emergency service
during nights, weekends and holidays.
Minimum 1-year field service experience and/or experience in other
applicable skilled trades.
Proficient with tools and test equipment. Tools include basic
construction tools (screw driver, basic power tools, drill, etc.).
Test equipment includes test boxes for qualifications, meters for
verifications, etc.
Effective written and verbal communication skills.
Ability to handle difficult customers and situations.
Basic IT skills (i.e. ability to use computer for inter-equipment
communications, uploading software from computer to the systems,
use of iPad and iPhone, etc.).
Ability to read, write, and speak English fluently.
50-pound minimum lifting requirement, without assistance. Ability
to move and/or lift up to 165lbs, with assistance.
Clean driving record for Company Car
Company paid expenses
Keywords: EMD (Merck KGaA), Montgomery Village , Engineering Skilled Trade Expert, Engineering , Rockville, Maryland
Click
here to apply!
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