Membership and Chapter Relations Coordinator

Company: Association Of Black Psychologists
Location: Fort Washington
Posted on: April 3, 2026

Job Description:

Job Description Job Description The Membership and Chapter Relations Coordinator will provide strategic and tactical operations of membership and chapter functions of the association. Duties include, but are not limited to the following scope of work: Scope of Duties Membership Management Customer Service - Serve as a point of contact for handling all facets of customer service to members and chapters, including general requests for information, process support and resolution of complaints. Database Management - Manage the membership database, including programming of new features and maintenance - Serve as point of contact to database software provider *Member Recruitment and Retention - Develop and implement annual campaigns for new member recruitment, and campaigns for renewal and retention of current members - Manage the schedule and facilitation of the annual membership dues renewal process, and process applications accordingly Reporting - Manage the collection of member and chapter data for identifying and tracking trends - Generate monthly membership reports to show current status and identify trends - Manage the allocation (with accounting) and reporting of revenue from membership and chapter dues Communications - Prepare and disseminate correspondence to members and chapters - Manage the online Therapist Referral Directory Chapter Relations Management - Manage the chapter charter and renewal process - Manage chapter compliance - Manage the chapter license agreement process - Provide chapter development support - Prepare scheduled chapter compliance reports - Develop strategies to recruit and retain chapters Programs and Activities - Collaborate with teammates to facilitate the annual elections process - Coordinate Continuing Education and Certification processes with support from the respective committees - Support coordination of the ABPsi Global Institute as pertains to database management, webinar scheduling and customer service Annual Convention (Pre-Convention) - Manage set-up and programming of registration database to capture all registration categories, including sponsors and exhibitors - Prepare regularly scheduled conference registration reports for the National Convention Committee - Create and manage registration discount codes as needed - Manage volunteer registration process - Develop logistical plan for registration, to include: - Training for staff and volunteers - On-site staff schedule to include lunch breaks - Coordinate with Education and Training Committee for handling of onsite CE registration and payments - Coordinate with National Convention Committee for handling of ancillary events that require pre or on-site registration (i.e. chapter events) - Submit voucher for petty cash to Accountant for registration drawer Annual Convention (On-site) - Serve as overall manager of the on-site registration desk - Manage registration volunteers Other duties as requested

Keywords: Association Of Black Psychologists, Montgomery Village , Membership and Chapter Relations Coordinator, Administration, Clerical , Fort Washington, Maryland