Client Services Coordinator I
Company: Moveable Feast
Location: Baltimore
Posted on: April 3, 2026
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Job Description:
Job Description Job Description Position Overview: The Client
Services Coordinator I serves as the direct contact for clients and
referral partners to enroll, recertify and discharge Maryland
residents in Moveable Feast services. The Coordinator schedules
medical transportation appointments for clients in Baltimore City
who are eligible for transportation services. The Coordinator works
closely with drivers & volunteers to ensure timely and satisfactory
delivery of all home-delivered meals. The Coordinator provides
ongoing information to clients so that they have the most
up-to-date and accessible information about their services.
ESSENTIAL DUTIES & RESPONSIBILITIES - Determines eligibility and
conducts initial intake to enroll new clients in home delivered
meals and medical transportation services. - Provides new clients
with an orientation to services. - Responds to client inquiries and
questions and resolves issues to ensure continued quality service
for all clients. Provides daily communication with clients and
delivery drivers regarding scheduling and delivery of services. -
Communicates regularly with referral partners and case workers
regarding client eligibility and documentation. - Tracks
recertification requirements and identifies clients in need of
recertification and conducts. - Manages client discharge from
services at end of service term. - Confirms medical transportation
scheduling with case managers & clients. - Communicates regularly
with referral partners and case workers regarding client
eligibility - Provides excellent customer service to all Moveable
Feast stakeholders, including clients, referral sources, volunteers
and community members to resolve issues and increase access to
services for clients who meet eligibility. - Maintains accurate
written and database case notes and documentation of clients
receiving agency services. - Maintains accurate and up to date
client and service provision data (including route information,
service jurisdictions, services provided, and service funding
sources). - Prepares reports regarding client services including
data entry into CAREWare, Client Track, and collection of client
outcomes data. - Performs clerical and administrative support for
the Client Services, Nutrition and Transportation Departments as
needed. EDUCATION & EXPERIENCE - High school diploma or equivalent
required. - At least 2 years of experience working or volunteering
in a nonprofit organization, healthcare or human services field
preferably in dealing with client/patient customer services. -
Prior work or volunteer experience working with diverse and
marginalized populations. Or an equivalent combination of
education, training, and/or experience from which comparable
knowledge, skill, and abilities have been attained. KNOWLEDGE,
SKILLS, & ABILITIES - Commitment to the mission and values of
Moveable Feast. - Willing to be part of a strong organizational
culture centered in racial equity, diversity and inclusion. -
Excellent written and verbal communication skills with attention to
detail. - Excellent customer service skills. - Adheres to high
ethical standards of integrity and discretion in working with
confidential information. - Must possess strong time management and
organizational skills with ability to prioritize tasks effectively.
- Ability to work independently and with a team. This position
requires weekly on-site work at our office location 901 N. Milton
Avenue, Baltimore, MD 21205 with eligibility for hybrid remote work
after successful completion of the 90-day probationary period. All
qualified applicants to Moveable Feast are considered for
employment without regard to race, color, religion, age, sex,
sexual orientation, gender identity, national origin, disability,
veteran’s status, or any other protected characteristic. Company
Description Moveable Feast has served Maryland for over thirty
years, bringing healthy food and compassion to those living with
chronic illnesses. The organization was founded during the height
of the AIDS epidemic in 1989, to provide food, hope, and love to
those living with HIV/AIDS, many of whom were members of the LGBTQ
community. Today, our service extends to Marylanders living with
heart disease, diabetes, and cancer, among other serious chronic
illnesses. We continue to drive our 30-year commitment forward to
deliver food as medicine to an increasing number of Marylanders
living without the necessary access, financial resources, and
support to achieve the best quality of life. With proven
performance and an evidence-based approach to medically tailored
nutrition, we firmly believe in the power of food – and the force
of our work – to fortify health. Company Description Moveable Feast
has served Maryland for over thirty years, bringing healthy food
and compassion to those living with chronic illnesses. The
organization was founded during the height of the AIDS epidemic in
1989, to provide food, hope, and love to those living with
HIV/AIDS, many of whom were members of the LGBTQ community. Today,
our service extends to Marylanders living with heart disease,
diabetes, and cancer, among other serious chronic illnesses. We
continue to drive our 30-year commitment forward to deliver food as
medicine to an increasing number of Marylanders living without the
necessary access, financial resources, and support to achieve the
best quality of life. With proven performance and an evidence-based
approach to medically tailored nutrition, we firmly believe in the
power of food – and the force of our work – to fortify health.
Keywords: Moveable Feast, Montgomery Village , Client Services Coordinator I, Administration, Clerical , Baltimore, Maryland
