Verizon Customer Service Representative
Company: Atomic Promotions
Location: White Plains
Posted on: July 7, 2025
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Job Description:
Cultivate Loyalty, Elevate Service: Become a Verizon Client
Service Representative with Atomic Promotions Inc.! Atomic
Promotions Inc. in White Plains is a rapidly growing sales and
marketing firm representing leading telecom brands. As the face of
the Verizon program, we deliver high-speed internet, TV, and phone
solutions straight to customers. We’re hiring Verizon Client
Service Representatives who are empathetic, solution-driven, and
ready to build strong customer relationships through hands-on
post-sales support and personalized service. As a Verizon Client
Service Representative, you’ll receive hands-on training and
mentorship while building skills in customer support,
problem-solving, and relationship management. The Verizon Client
Service Representative will be the go-to contact for Verizon
clients, helping resolve concerns and deliver smooth, high-quality
service. Key Responsibilities of the Verizon Client Service
Representative Serve as the primary point of contact for new and
existing Verizon customers, providing expert post-sales support and
assistance. Proactively engage with clients to address inquiries
related to billing, service features, account management, and basic
technical troubleshooting for Verizon’s services. Clearly explain
Verizon’s features, benefits, promotions, and account details in a
concise and customer-friendly manner. Resolve service issues
efficiently and empathetically, striving for first-contact
resolution to ensure high customer satisfaction. Accurately
document all customer interactions, inquiries, and resolutions
within our client relationship management (CRM) systems. Identify
and escalate complex customer issues to appropriate Verizon
technical support or specialized departments, ensuring proper
follow-through. Build strong, lasting client relationships by
delivering exceptional service and acting as a trusted advisor for
their Verizon needs. Stay up-to-date on all Verizon product
offerings, new promotions, and industry developments through
continuous learning with other Verizon Client Service
Representatives. Contribute to improved service strategies by
providing insights from client interactions and feedback. As a
Verizon Client Service Representative, uphold a high standard of
professionalism and brand representation for both Atomic Promotions
Inc. and the Verizon brand in all engagements.
Keywords: Atomic Promotions, Montgomery Village , Verizon Customer Service Representative, Customer Service & Call Center , White Plains, Maryland
