Product Support Engineer
Company: Middle River Aerostructure Systems
Location: Baltimore
Posted on: April 30, 2024
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Job Description:
Position Title: Product Support Engineer Location: Baltimore,
MD, US, 21220 Date: Sun, 28 Apr 24 06:04:42 CDT Company Name:
STENAHCM20 Description: About Us:Middle River Aerostructure Systems
is a world-leading manufacturer of thrust reversers (the braking
system on a jet engine), engine nacelle components and specialized
aerostructures. It supplies and supports these products for engine
makers, airplane manufacturers and aircraft operators. Located on
Maryland's Chesapeake Bay near Baltimore, MRAS has a 1.7-million
sq. ft. facility situated on 180 acres - where the company and its
predecessors have designed, built and equipped civil and military
aircraft for over 90 years. In 2019, MRAS was acquired by ST
Engineering North America, the U.S. affiliate of Singapore-based ST
Engineering - becoming a part of its global network of aerospace
facilities and offices. With the ownership change, the company was
renamed Middle River Aerostructure Systems. Role Summary/PurposeThe
Product Support Engineer (PSE) will provide technical support for
customers of ST Engineering Middle River Aerostructure Systems'
(MRAS) nacelle components, to ensure customer operational success
and product safety of flight. The PSE will have the opportunity to
build and leverage multiple skill sets including technical writing,
communication with customers and partners from around the world,
technical support and hardware ownership to support current and
next generation products. Essential ResponsibilitiesTo provide
technical support for the use, maintenance, and repair of advanced
composites, metallic components, and nacelle systems hardware that
will require forward-thinking, a positive attitude and
collaboration skills. Key responsibilities of a PSE include the
following: Provide, with guidance from senior PSE resources, timely
technical support for the repair, maintenance, and operation of our
hardware to customersComprehend and synthesize data from
maintenance manuals, engineering drawings & specifications to
respond to customer technical inquiriesMonitor in-service problems
and reliability of our products to ensure program reliability
requirements are achieved Participate on teams assigned to address
in-service problems and to provide continuous product improvement
and value for our customersObtain hardware damage details from
customers and collaborate with Repair Engineering to generate
structural repairs for field damage casesParticipate in Root Cause
and Corrective Action investigations for events occurring on
fielded hardware in the fleetCollaborate with Technical
Publications Team to ensure the accuracy and completeness of MRAS
technical publications and instructions for continued
airworthinessParticipate on teams assigned to address
organizational initiatives and issuesParticipate as a presenter in
technical, program, and customer reviews or conferencesPrepare and
present technical data to internal and external customersAssure
proper documentation of technical data generated for the assigned
projects and/or tasks consistent with engineering and aviation
industry policies and proceduresQualifications /
RequirementsBachelor's Degree in Mechanical Engineering or
Aerospace Engineering from an accredited college or university.
Three or more years of experience in engineering and/or technical
customer support and kowledge of nacelle hardware, the aviation
industry and engineering technology and tools is highly preferred,
but not mandatory.Desired CharacteristicsDemonstrated ability to
analyze and resolve problemsStrong oral and written communication
skillsStrong interpersonal and leadership skillsAbility to
interface effectively with all levels of the organization and
external customersEffective team building skillsStrong project
management skillsEffective problem identification and solution
skillsAbility to develop and execute plans with a sense of
urgencyProven analytical and organizational abilityMRAS is an equal
opportunity employer and service provider and does not discriminate
on the basis of race, age, religion, gender, gender identity,
national origin, citizenship status, sexual orientation,
disability, political affiliation or belief, or any other protected
class. We are committed to the principles of Equal Opportunity
Employment and are dedicated to making employment decisions based
on merit and value. PM23Nearest Major Market: Baltimore
PI774add936ee2-25660-33679581
Keywords: Middle River Aerostructure Systems, Montgomery Village , Product Support Engineer, Engineering , Baltimore, Maryland
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