ETS Engineer IV (ServiceNow Engineer)
Company: Navy Federal Credit Union
Location: Vienna
Posted on: May 1, 2024
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Job Description:
OverviewTo research, evaluate, design, implement, and maintain
system and product solutions, applying knowledge of engineering
principles. To provide technical direction and engineering support
for projects and infrastructure. Develop and maintain expert
functional knowledge of evolving IT engineering industry
technologies/competition, concepts, and
trends.ResponsibilitiesEnsures horizontal discovery and service
mapping is highly available, reliant, scalable, and
performantProvide engineering ability, leadership, and mentorship
of ServiceNow Discovery and ServiceNow Service MappingPerform
engineering technology research, procurement support, deployment,
and configuration for new and modified systemsApply engineering
principles into the design and enhancement of effective and proper
platform solutionsCreate engineering documentation for new or
existing solution designs and integrationsDesign solutions and
solution alternatives, effectively solicit and incorporate
feedback, and present options to leadershipPresent clear,
organized, and concise information to all audiences through a
variety of media to enable effective business decisions; ability to
communicate across the organization at various levelsEnsure the
security and integrity of system and product solutions including
compliance with Navy Federal, industry engineering and Information
Security principles and practicesQualificationsBachelor's Degree in
Business Administration, Information Technology or the equivalent
combination of training, education, and experienceServiceNow
administrator certification and 1 year of experience; 2 years
preferredDemonstrable understanding of IT operations and service
management practicesStrong experience in the ServiceNow CMDB and
proper use of the data model (CSDM)Experience leading discussions
related to ServiceNow implementations of discovery, mapping, and
integrations across hybrid architectures: distributed, datacenter,
cloud, IoTExperience in hybrid operating system environments; Unix,
Windows, Network, Cloud, Containers, ServerlessExperience with
multisource discovery, robust transformation engine (RTE),
identification reconciliation engine (IRE) rules, and Integration
Hub patternsExperience writing object-oriented JavaScript,
PowerShell, other shell scripting language related to discovery and
service mappingExperience creating and supporting patterns, probes,
and sensors to accommodate discovery requirements. Scriptable API
development is a plusExperience with platform planning, testing,
and validationExperience in triaging, diagnosing, or
troubleshooting and using native features of the platformAdvanced
knowledge of engineering disciplineAdvanced organizational,
planning and time management skillsAdvanced skill exercising
initiative and using good judgment to make sound decisionsExpert
database and presentation software skillsExpert research,
analytical, and problem-solving skillsExpert verbal and written
communication skillsExpert word processing and spreadsheet software
skillsDesired QualificationsExperience with cloud native
technologies including deployment of discovery on containerized
environmentsExperience using the ServiceNow common service data
model (CSDM)Experience connecting the CMDB to organizational
outcomes (e.g., portfolio management)Experience with Agile delivery
with a focus in SAFeExperience in knowledge base for documentation
effortsExperience building application flows and flow designer in
ServiceNowExperience developing scriptable API on ServiceNowHours:
Monday - Friday, 8:00AM - 4:30PMLocation: 820 Follin Lane, Vienna,
VA 22180About UsYou have goals, dreams, hobbies, and things you're
passionate aboutwhat's important to you is important to us. We're
looking for people who not only want to do meaningful, challenging
work, keep their skills sharp and move ahead, but who also take
time for the things that matter to themfriends, family, and
passions. And we're looking for team members who are passionate
about our missionmaking a difference in military members' and their
families' lives. Together, we can make it happen. Don't take our
word for it: Military Times 2022 Best for Vets Employers WayUp Top
100 Internship Programs Forbes 2022 The Best Employers for New
Grads Fortune Best Workplaces for Women Fortune 100 Best Companies
to Work For Computerworld Best Places to Work in IT Ripplematch
Campus Forward Award - Excellence in Early Career Hiring Fortune
Best Place to Work for Financial and Insurance ServicesEqual
Employment Opportunity: Navy Federal values, celebrates, and enacts
diversity in the workplace. Navy Federal takes affirmative action
to employ and advance in employment qualified individuals with
disabilities, disabled veterans, Armed Forces service medal
veterans, recently separated veterans, and other protected
veterans. EOE/AA/M/F/Veteran/Disability
EOE/AA/M/F/Veteran/DisabilityDisclaimers: Navy Federal reserves the
right to fill this role at a higher/lower grade level based on
business need. An assessment may be required to compete for this
position. Job postings are subject to close early or extend out
longer than the anticipated closing date at the hiring teams
discretion based on qualified applicant volume. Navy Federal Credit
Union assesses market data to establish salary ranges that enable
us to remain competitive. You are paid within the salary range,
based on your experience, location and market positionBank Secrecy
Act: Remains cognizant of and adheres to Navy Federal policies and
procedures, and regulations pertaining to the Bank Secrecy Act.by
Jobble
Keywords: Navy Federal Credit Union, Montgomery Village , ETS Engineer IV (ServiceNow Engineer), Engineering , Vienna, Maryland
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